Refund & Cancellation Policy

Last updated: July 2026

1. Overview

At TalkIndia (operated by TALKINDIA- THERAPY HEALS PRIVATE LIMITED, CIN: U86909DC2026PTC473212), we understand that plans change. This policy outlines our refund and cancellation terms for therapy consultations booked through our platform.

2. Cancellation by Patient

More than 24 hours before the session

Full refund will be processed within 5-7 business days to the original payment method.

Between 12-24 hours before the session

50% refund will be processed. The remaining 50% is retained as a cancellation fee to compensate the therapist for the reserved time.

Less than 12 hours before the session

No refund is applicable. The session fee is non-refundable at this stage.

No-show (missed appointment)

If a patient does not attend a confirmed session without prior cancellation, no refund will be issued.

3. Cancellation by Therapist

If a therapist cancels a confirmed session for any reason, the patient will receive a full refund within 5-7 business days. The patient may also choose to reschedule with the same therapist or book with another professional at no additional cost.

4. Rescheduling

Sessions may be rescheduled free of charge up to 24 hours before the scheduled appointment. Rescheduling requests made within 24 hours of the session will be treated as a cancellation and the applicable cancellation policy will apply.

5. Technical Issues

If a session cannot be completed due to technical issues on TalkIndia's platform (not related to the patient's internet connection or device), we will offer either a full reschedule at no charge or a complete refund, at the patient's discretion.

6. Refund Process

Refunds are processed to the original payment method (UPI, credit/debit card, or net banking).
Processing time: 5-7 business days from the date of cancellation approval.
Patients will receive an email confirmation once the refund has been initiated.
Bank processing times may vary; please allow additional time for the refund to reflect in your account.

7. How to Request a Cancellation or Refund

Patients can cancel appointments directly from their dashboard. For refund-related queries, please contact us at:

Email: support@talkindia.in
Phone: +91 91529 87821

8. Exceptions

TalkIndia reserves the right to make exceptions to this policy on a case-by-case basis, particularly in situations involving documented medical emergencies, natural disasters, or other extraordinary circumstances. Such exceptions are at the sole discretion of TalkIndia.

9. Changes to This Policy

TalkIndia may update this refund and cancellation policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the revised policy.